Living Fieldbook · Field mission

Systems thinking · Up to 15 min · Works on any public product

Find a feature that helpsone user and costs another.Describe both sides.

How to go about it

Marketplaces are full of these: buyers and sellers, riders and drivers. Find public evidence of each side’s experience of the same feature.

What counts as evidence

One observation from each side.

A good observationRiders praise the five-minute free cancellation; a driver forum thread lists unpaid trips caused by it.
Take this mission

Opens Living Fieldbook in this browser. No account; your notes stay on your device.

One real observation at a time. What you saw is kept apart from what you think it means.