Find one handoff between people or tools. Note what gets lost.

How to go about it

Watch a request move from one place to another: chat to ticket, restaurant to courier, form to email. Record what was said before and after.

What existed before the handoff and what arrived after.

A good observationMy delivery note said “side door.” The courier’s app, shown in the tracking screenshot, displayed only the street address.

Opens Living Fieldbook in this browser. No account; your notes stay on your device.